Support & Frequently Asked Questions

Adding widgets from the templates is free and always will be, and so are the widgets you have already saved. What the app counts is how many widgets you can keep your own edits on:

• Free: one widget's edits, kept for good.
• 3, 10 or unlimited widgets: three separate one-time purchases, not subscriptions. Buying a larger one later is fine — the tier in effect is always the highest one you own.

A slot belongs to a widget, not to a save. Once a widget holds one you can edit and re-save it as often as you like without ever spending another.

Design and save the widget in Pomelo first, then leave the app and add it the usual way:

• Touch and hold an empty part of your Home Screen, tap Edit, then Add Widget, and find Pomelo in the list.
• Choose the size you designed for — a small design will not appear in the list of medium widgets, and the other way round.
• Touch and hold the widget once it is on the Home Screen and tap Edit Widget to choose which of your designs it shows.

One widget on the Home Screen can be pointed at any design of the same size, so you can make several and swap between them without moving anything around.

The canvas in the editor is the widget at the exact size iOS will draw it, so what you see there is what lands on the Home Screen. Two things can still change between the two:

• The wallpaper behind it. A widget with a translucent or blurred background picks up whatever is behind it.
• The moment it was drawn. A clock, a date or a temperature is whatever it was when iOS last redrew the widget, which is not necessarily now.

A weather reading stands for half an hour before Pomelo asks for a new one. Temperature moves slowly enough that a fresher number would usually say the same thing, and asking more often would cost battery for nothing.

On top of that, iOS — not the app — decides how often a widget is allowed to redraw itself. If a fetch fails altogether, the widget keeps drawing the last reading for up to a day rather than going blank.

Only if one of your widgets shows the weather where you are. The app asks for While Using the App access, uses your coordinates to ask Apple's weather service what the sky is doing there, and keeps the answer.

Your location is never sent anywhere by us and never stored on our side. A widget pinned to a named place needs no location access at all.

Yes. Widgets are kept on the device and mirrored to your own private iCloud database, so signing in to the same Apple Account on an iPad brings the same designs with it — photos included.

Nothing goes to a server of ours, and nobody but you can read that database, including the developer.

Open the settings sheet and tap Restore purchases. Purchases live with your Apple Account rather than with the app, so restoring is all that is needed after reinstalling or moving to a new device.

If that does not sort it, write to info@gustavoamaro.com and say which tier you bought.